Frequently Asked Questions
APPAREL & ACCESSORIES
How do I determine what size I need?
There is a link to view the size chart under every garment on the design page. Some items may run larger/smaller than expected, so we encourage you to double check the sizing chart before each purchase.
How do you decorate the items I order?
Team Geer uses different customization methods, depending on the item, fiber content and other garment factors. Our clothing items primarily utilize the latest in DTG (Direct to garment printing), Embroidery (computer-driven thread stitching) or Sublimation (heat-applied dye infusion). We use the process that will produce the best quality product for each individual item and the overall order. Because some items or orders require a mix of processes, you may notice a different feel or color shade when comparing multiple customizations.
Can I change or cancel my order?
Due to our automated production system, you have one hour after placing your order to contact us to cancel it. To cancel your order, you must contact Team Geer Customer Service by phone at between the hours of Monday through Friday from 8 a.m. - 6:00 p.m. (EST). Please note that once an order begins production, you can no longer make any changes and we cannot stop the shipment. We strongly recommend double checking sizing, colors and/or options prior to submitting your order.
Will I receive an order confirmation?
Every order is confirmed immediately with an email that contains all the product details.
How can I pay for my order?
We accept most major credit cards, as well as bank debit cards at checkout. Currently, we also offer SEZZLE, allowing you to spread your total purchase into four equal payments, with no fee! Click for more info on how to spread out your order into 4 payments with SEZZLE
Do you charge sales tax on orders?
Yes, we charge sales tax based on the State applied tax and it is calculated at checkout.
Do you have a tax-exempt process?
If you are a tax-exempt entity purchasing items for your own use or a retailer purchasing items for resale please email a copy of your tax exempt or resale certificate to email@example.com. Note: IRS form W-9 and 501(c)3 letters are not acceptable forms of sales tax exemption. Customers are responsible for payment of sales tax until the proper paperwork and approval are completed.
Do you offer discounts for bulk orders?
Contact us today at firstname.lastname@example.org to speak with a customer service executive to learn more about bulk orders.
SHIPPING & RETURNS
How long do orders take?
Orders ship in 2-4 business days. After items are produced and packaged, you will receive a shipping email confirmation with tracking info. Shipping time is in additional, and varies depending on our shipping partner. Delivery usually takes 2–8 business days. Larger orders can take longer to produce and ship as well. Please allow up to 14 days for delivery, however most customers can reasonably expect delivery in 4-7 days.
What is your return policy?
Products are custom produced just for you and cannot be returned. Team Geer will replace any product that arrives defective in decoration or garment, within 15 days of delivery and with confirmation. Team Geer will not warranty any product that has been used. CLICK HERE for the full return policy.
What is your defective product policy?
We are happy to replace any product that arrives defective and or damaged in decoration or garment free of charge. Team Geer is unable to warranty any product that has been used. CLICK HERE for the full return policy.
FUNDRAISING & STORES
Can I get a shop for my team, company or community event?
YES! Team Geer is proud to create, host and maintain stores and fundraising shops for local schools, sports organizations, churches and community organizations free of charge. Click Here for more information on our Fundraising Shops
Can you explain how creating a shop works?
Team Geer developed our innovative Fundraiser Shop platform to help teams, clubs, boosters, events & companies offer spirit wear without any of the traditional hassle. It is completely free, requires no volunteers, no inventory and no cash management. Team Geer handles everything from item production, shipping, ordering and payment, while your organization gets much needed funds off each item sold. Click Here for more information on our Fundraising Shops
What if I want a unique design or my own logo?
Your shop can feature your existing logo and designs, or Team Geer can create a brand new design for free! Click Here for more information on our Fundraising Shops
Can I create a shop for my school?
Yes! Team Geer was founded to provide spirit apparel and accessories to area high schools, and we're always working to expand our collection of shops. If you'd like to have Team Geer create a shop for your school, please contact us.
Does my school get money from my order?
Yes! Team Geer is proud to support our community and schools, and donates a portion of the proceeds from each item sold to the specific school being represented by the item.
How can I remove my school from your site?
If you are an administrator, please contact us for more information on removing your school from our directory of shops.
What if I have additional questions or need help?
If you still have a question or concern that hasn't been answered, please contact us and our experts will be happy to assist you.
What are your shipping rates?
Shipping items purchased on TeamGeer.com incur a standard "flat rate" of 5.99, regardless of number of items being shipped.
For some orders, we are able to offer an expedited premium shipping option at checkout, giving you access to a quicker turnaround and shipping wait time over our standard shipping. The additional fee is applied if selected at checkout.